Cardinal Service Principles

                                                                                                         02 June 2011

The cardinal principles on which the re-engineered NCSI will operate:

1. Technologies will be viewed primarily as tools. We will not be in the
   business of developing tools. Ready-made or even half-baked knowledge
   management systems will be used to provide services. However, if such
   systems are not already in place, we will embark on developing them
   to enable provision of services. Such systems can range from the very
   small (those that can be built in a matter of a few days to the very
   big (those requiring several months to build). The scope and nature of
   the services to be provided will determine the size of the system.

2. Our main client groups would be:

   A. IISc administrators ( support for decision making)
   B. IISc students       ( support for learning/research/decision making)
   C. IISc faculty        ( support for teaching/learning/research)
   D. Communities outside IISc (services that would give the
                                communities a sense of empowerment
                                and participation in keeping with
                                the public and civic commitment philosophy
                                of IISc)

3. We will act as linkers/connectors of(i) knowledge and knowledge
   (ii) knowledge and people and (iii) people and people.

4. Provision of services will not be guided by the tools available.
   Services will be determined solely by need and utility. The human
   element in the provision of services will not be overlooked.
_____________________________________________________________________
Manu Rajan
National Centre for Science Information
Indian Institute of Science (IISc)
Bangalore 560 012


email: manu.rajan134@gmail.com